Shipping Policy - Photon Weddifly
Effective Date: 01 January 2024
Scope
This Shipping Policy explains how Photon Weddifly handles physical product shipments (if any), delivery timelines for any physical goods, and how digital services or digital goods are delivered. Most of our offerings are digital (software, online flipbooks,
and other digital services). When you purchase digital products, delivery is instant or as agreed in your order confirmation. If you purchase any physical goods (such as printed albums or USB drives), this policy describes shipping, tracking, and related
information.
Digital Products and Services
- Delivery method: Digital products (accounts, access to online software, download links, and digital files) are delivered via email or made available in your account dashboard.
- Delivery timeframe: Access or download links are typically available immediately after successful payment and account setup. For customized digital services (editing, encoding, or custom projects), delivery timelines are set in the
service agreement or order confirmation.
- Failed delivery: If you do not receive your digital product, first check your spam/junk folder and account dashboard. If still missing, contact support and provide your order number and email address so we can resend or restore access.
Physical Goods (Printed Albums, USBs, etc.)
If you order any physical products, the following terms apply:
- Processing time: Orders for physical goods are processed within 3–7 business days unless otherwise stated in the product description or your order confirmation.
- Shipping carriers & methods: We use trusted courier partners. Shipping method and carrier will be shown at checkout and in your order confirmation.
- Shipping time: Domestic shipments typically take 3–10 business days after dispatch; international shipping times vary by destination and customs processing and can take longer. Estimated delivery windows are provided at checkout
and may change due to carrier delays or customs checks.
- Shipping costs: Shipping charges are calculated at checkout and depend on weight, destination, and selected service level. Any customs duties or taxes for international orders are the responsibility of the recipient unless otherwise
noted.
- Tracking: When a physical order ships, we provide tracking information by email and in your account dashboard. Use the tracking number to follow the shipment with the carrier.
Deliveries, Missing or Damaged Shipments
- Delivery attempts: Carriers may attempt delivery multiple times. If a delivery fails and an item is returned to us, we will contact you to arrange reshipment or refund of shipping costs where appropriate.
- Missing shipments: If tracking shows delivered but you have not received an item, check with neighbors or building management and allow 24–48 hours for carrier updates. If still missing, contact support with your order and tracking
number; we will open an investigation with the carrier.
- Damaged shipments: Inspect all packages on arrival. If an item is damaged, save the packaging and photographed evidence, then contact us within 7 days of delivery so we can arrange a replacement or repair where applicable.
Cancelling or Changing Shipping Details
If you need to change the shipping address or cancel a physical order, contact us immediately. We will attempt to update or cancel the order if it has not yet shipped; however, we cannot guarantee changes once an item is in transit.
International Shipping & Customs
International shipments may be subject to import duties, taxes, and customs clearance procedures. These charges are not included in the product price or shipping cost and are the responsibility of the recipient unless otherwise indicated.
Contact & Support
If you have questions about shipping or delivery, please contact our support team with your order number and details.
Contact Us